Founded in 2005, Dolphin Debit Access, LLC sought to fill a void in the financial institution ATM market. Providing full-service ATM management solutions to community banks and credit unions, Dolphin Debit hoped to eliminate their customer’s challenge — managing multiple vendors to operate their ATMs.
By 2009 Dolphin Debit owned and/or operated more than 200 ATMs on behalf of community banks and credit unions in four states. But this growing company found itself stymied by an ever more complicated process: Trying to use Excel® to create and manage ATM cash orders. “Our company was growing so quickly, with so many ATMs and so much cash, that it became increasingly more difficult and time consuming for one person to manage our cash orders.” said Gary Walston, co-founder of Dolphin Debit. “And, because we were using highly customized home-grown spreadsheets, it was quite a challenge to bring someone new up-to-speed.” Those 200 ATMs required one full time Dolphin Debit employee to spend 40 hours per week just to create the daily cash orders. With its growth opportunities limited by the constraints of time and process, Walston turned to Morphis, a leading global supplier of currency supply chain and payment management software, to help him simplify and automate his company’s cash management process.
Recognizing the dual challenge of eliminating legacy spreadsheets without the IT complexity of buying new software, Morphis recommended its cloud-based (Internet-based) ATM cash forecasting solution — MorphisONLINE/ATMCash.
Read the entire case study Eliminating ATM Cash Ordering Bottlenecks - A Case Study: MorphisONLINE/ATMCash to learn more, or contact us today and speak directly with a member of our team.