MorphisSC Features

Morphis Service Center - Provide Real-Time Command and Control Over ATM Field Service Operations

Whether you operate truck or thousands MorphisSC Field Service management software will help you track service assets, manage service tickets, ensure you meet SLAs, create billing, monitor open tickets in real time with a big board view and seamlessly interface with your accounting system.

Principle functionality of MorphisSC includes:

• Ability to create, track and escalate customer service events in real-time. Real-time call management - provides highly detailed SLA analysis and reporting. MorphisSC lets you track all aspects of your service business - automatically.

• The selection and dispatch of technicians based on logic that presents the "best available" according to capability, proximity or parts-on-truck.

• A complete parts inventory management system which supports auto re-order points, multiple storage locations, RMA tracking, bar-code scanning and costing.

• Customer Care Center with customizable knowledge base to enable over-the-phone support activities.

• Call Center functionality that enables Help Desk associates to service both internal and external clients with the speed, power and accuracy of Morphis®.

• Comprehensive fleet management module that tracks usage history and maintains service and repair records.

• Complete billing and invoicing capability.

• Detailed ATM asset information including serialized parts, software revisions, compliance upgrades and even location photographs.

• Business relationship information, including detailed contract terms and scanned contract images for both customers and vendors.

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