Morphis Service Center - Provide Real-Time Command and Control Over ATM Field Service Operations
Principle functionality of MorphisSC includes:
- Ability to create, track and escalate customer service events in real-time
- The selection and dispatch of technicians based on logic that presents the “best available’ according to capability, proximity or parts-on-truck. A complete parts inventory management system which supports auto re-order points, multiple storage locations, RMA tracking, bar-code scanning and costing.
- Customer Care Center with customizable knowledge base to enable over-the-phone support activities.
- Comprehensive fleet management module that tracks usage history and maintains service and repair records.
- Complete billing and invoicing capability.
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